Refund policy
If you are not satisfied with a product, we will gladly exchange or refund the purchase within 30 days of the sale date.
- For any exchange or refund-the product must be in original condition including: the box, packaging, tags, and all accessories.
- Charges for shipping services are non-refundable after the services have been performed except for any product received that is either not the product ordered or deemed defective by us. We will exchange the item at no additional cost upon verification. Proof of purchase is required for all returns.
- Returns sent to us without a pre-approved return authorization may be refused without notice and returned with a handling fee.
- You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package and we do not accept return of the product, you will be responsible for any loss or damage. For products that we verify to be defective, we will reimburse you for your original shipping expense on the product that you return or exchange. FOR ASSISTANCE:
Email: customerservice@blackgoldgrip.com
- Obtain RMA# by emailing your request.
- Include your original order number and date.
CUSTOMER SERVICE
Our staff is available to answer your questions. You can contact our customer service department by email at: customerservice@blackgoldgrip.com